Microsoft Surface 3 Manuel d'utilisateur télécharger pdf (Page 34)

A recommended tactic to help the end user adjust to the new experience is a “white glove” delivery, in which IT or

support staff deliver the new device. When delivering the device, they review with the user the new features or

functionality, and assist the user in this adjustment process. When a user adjusts to a new Surface Pro 3 device, it may

encompass multiple scenarios at the same time (new form factor, touch, and new operating system). Therefore, as a

best practice, make sure you understand the needs of your users and try to understand their pain points so you can

address them proactively. It may be a good idea for your organization to construct a welcome guide or video to help

guide users through the process. For Surface Pro 3 readiness materials, see the References section in the Appendix.

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Microsoft Surface 3 Manuel d'utilisateur Page 34