Microsoft C4500 Manuel d'utilisateur

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Operating Instructions
Troubleshooting
Read this manual carefully before you use this machine and keep it handy for future reference. For safe and correct use, be sure to read the
Safety Information in "About This Machine" before using the machine.
When the Machine Does Not Operate As wanted
Troubleshooting When Using the Copy Function
Troubleshooting When Using the Facsimile Function
Troubleshooting When Using the Printer Function
Troubleshooting When Using the Scanner Function
Adding paper, Toner and Staples
Clearing Misfeeds
Remarks
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Résumé du contenu

Page 1 - Troubleshooting

Operating InstructionsTroubleshootingRead this manual carefully before you use this machine and keep it handy for future reference. For safe and corre

Page 2

2Names of Major OptionsMajor options of this machine are referred to as follows in this manual:• Auto Document Feeder → ADF• Booklet Finisher SR3020 →

Page 3 - Manuals for This Machine

Adding paper, Toner and Staples926MaintenanceThis section explains how to adjust the color registration and gradation by spec-ifying the settings in [

Page 4 - ❖ Other manuals

Maintenance936C Press [Color Registration].D Press [OK].Auto color registration takes about fifty seconds. When it is completed, thedisplay returns to

Page 5 - TABLE OF CONTENTS

Adding paper, Toner and Staples946Auto Color CalibrationIf a certain color is strong or the color of the copy differs from the original, adjustthe yel

Page 6

Maintenance956C Press [Auto Color Calibration].D Press [Start].E Press [Start Printing] and a test pattern will be printed.F Place the test pattern on

Page 7

Adding paper, Toner and Staples966Note❒ When performing the auto color calibration from the copy function, press[Start] under Copier Function. When pe

Page 8

Maintenance976Returning to the Previous Setting“Previous Setting” means to return to the previous status before any changes.A Press [Previous Setting]

Page 9 - How to Read This Manual

Adding paper, Toner and Staples986Adding StaplesThis section explains what to do when staples need replacing.R CAUTION:Important❒ Stapling failures or

Page 10 - Names of Major Options

Adding Staples996Finisher SR3030 and Booklet Finisher SR3020The following procedure explains how to add staples to the Finisher SR3030 andBooklet Fini

Page 11 - Not Operate As wanted

Adding paper, Toner and Staples1006Booklet Finisher SR3020 (Saddle Stitch)The following procedure explains how to add staples to the Booklet FinisherS

Page 12 - Panel Tone

Replacing the Stamp Cartridge1016Replacing the Stamp CartridgeIf the transmission stamp becomes faint, replace the cartridge.Important❒ This stamp car

Page 13 - ❖ Data Storage

31. When the Machine DoesNot Operate As wantedThis chapter explains basic troubleshooting procedures that are applicable to allfunctions of this machi

Page 14 - ❖ Inquiry

Adding paper, Toner and Staples1026D Pull out the old stamp cartridge.E Insert the new stamp cartridge.Push in the cartridge until the metal parts are

Page 15 - Reference

1037. Clearing MisfeedsThis chapter explains what to do when paper or originals misfeed (becomejammed inside the machine).Removing Jammed PaperR CAUTI

Page 16 - Function Key is Lit

Clearing Misfeeds1047Locating Jammed PaperIf a misfeed happens, remove the misfed paper or original following the proce-dures stated on the sticker on

Page 17 - Important

Removing Jammed Paper1057C When all jammed paper are removed, restore the machine to the originalstate.Note❒ More than one misfeed may be indicated. W

Page 18

Clearing Misfeeds1067• When C is lit• When D is litAQE011SAQE012S

Page 19

Removing Jammed Paper1077• When P is lit (when ADF is installed)• When R is lit (when SR790 is installed)AQE013SAQE014S

Page 20 - ❖ Document Server

Clearing Misfeeds1087• When R1 - R8 is lit (when Finisher SR3030 is installed)AQE015S

Page 21

Removing Jammed Paper1097• When R1 - R12 is lit (when Booklet Finisher SR3020 is installed)AQE016S

Page 22 - When a Job is Not Performed

Clearing Misfeeds1107• When Y is lit (when Wide Large Capacity Tray is installed)• When Z1 is litNote❒ Inside the finisher, or inside the front cover,

Page 23

Removing Jammed Staples1117Removing Jammed StaplesThis section explains how to remove jammed staples.R CAUTION:Important❒ Curled paper may cause stapl

Page 24 - Web Document Server

When the Machine Does Not Operate As wanted41Panel ToneThe following table explains the meaning of the various beep patterns that themachine produces

Page 25

Clearing Misfeeds1127Finisher SR3030 and Booklet Finisher SR3020The following procedure explains how to remove jammed staples from the Fin-isher SR303

Page 26

Removing Jammed Staples1137Booklet Finisher SR3020 (Saddle Stitch)The following procedure explains how to remove jammed staples from theBooklet Finish

Page 27 - Using the Copy Function

Clearing Misfeeds1147Removing Punch WasteThis section explains how to remove punch waste.Note❒ While “Hole Punch Receptacle is full.” is displayed, yo

Page 28

Removing Punch Waste1157C Reinstall the punch waste box.D Close the finisher front cover.“Hole Punch Receptacle is full.” disappears.Note❒ If you do n

Page 30

1178. RemarksThis chapter describes how to maintain and operate the machine.Where to Put Your MachineThis section provides precautions for installatio

Page 31

Remarks1188Environments to avoid• Locations exposed to direct sunlight or other sources of strong light (morethan 1,500 lux).• Locations directly expo

Page 32

Where to Put Your Machine1198MovingThe following describes precautions when moving the machine.R CAUTION:R CAUTION:R CAUTION:Important❒ Be careful whe

Page 33

Remarks1208Power ConnectionThe following explains power supply.R WARNING:R WARNING:R WARNING:R CAUTION:R CAUTION:• Make sure the plug is inserted firm

Page 34

Where to Put Your Machine1218Access to the MachinePlace the machine near the power source, providing the clearance areas shown.1. Rear: 10 cm (4”) or

Page 35 - ❖ Combine

Checking Machine Status and Settings51Checking Machine Status and SettingsYou can check the machine's system status.❖ Maintenance InfoYou can che

Page 36 - ❖ Duplex

Remarks1228Maintaining Your MachineIf the exposure glass, exposure glass cover, or ADF belt is dirty, copy clarity maybe reduced. Clean these parts if

Page 37 - When Memory is Full

Maintaining Your Machine1238Cleaning the Exposure Glass CoverThe following procedure explains how to clean the exposure glass cover.Cleaning the Auto

Page 38

Remarks1248Cleaning the Dustproof GlassThe dustproof glass may require cleaning if white lines appear on the print sideof the document.Important❒ Do n

Page 39 - Using the Facsimile Function

125INDEXAAccess to the Machine, 121AddingPaper, 79Staples, 98Toner, 89Adding StaplesBooklet Finisher SR3020, 99, 100Finisher SR3030, 99Fin

Page 40

126 EN USA B222-7757MMachine Address Info, 5Machine environment, 117Maintaining Your Machine, 122Maintenance, 92Maintenance Info, 5Manuals f

Page 41

In accordance with IEC 60417, this machine uses the following symbols for the main power switch: a means POWER ON.b means POWER OFF.c means STAND BY.C

Page 42

Operating Instructions TroubleshootingType for C3535/DSc535/LD435c/Aficio MP 3500 Type for C4540/DSc545/LD445c/Aficio MP 4500Type for C4540g/DSc545g/A

Page 43

When the Machine Does Not Operate As wanted61❖ Machine Address InfoYou can check the following items under [Machine Address Info]:• [Fax No.]Displays

Page 44

Checking Machine Status and Settings71A On the control panel, press [System Status] on the control panel.B Press each tab and check the contents.C Aft

Page 45

When the Machine Does Not Operate As wanted81When an Indicator to the Right of a Function Key is LitWhen an indicator to the right of a function key l

Page 46

When You Have Problems Operating the Machine91When You Have Problems Operating the MachineThe following chart gives explanations of common problems an

Page 47

When the Machine Does Not Operate As wanted101“Memory is full. Do you want to store scanned file?” appears.The scanned originals ex-ceed the number of

Page 48 - Messages as Wanted

When You Have Problems Operating the Machine111Misfeeds occur frequently.The tray's side fences may not be locked.• Remove the paper. See p.103 “

Page 49 - ❖ Printing

IntroductionThis manual contains detailed instructions and notes on the operation and use of this machine. For yoursafety and benefit, read this manua

Page 50

When the Machine Does Not Operate As wanted121❖ Document ServerProblem Cause Solution“Exceeded max. number of pages per file. Do you want to store the

Page 51

When You Have Problems Operating the Machine131Note❒ If you cannot make copies as you want because of paper type, paper size, orpaper capacity problem

Page 52 - If an Error Report is Printed

When the Machine Does Not Operate As wanted141When a Job is Not PerformedIf you cannot execute a function, it may be that the machine is being held up

Page 53 - Power Failure

When a Job is Not Performed151Mode after you select CopyInterrupt CopyingFacsimile PrinterScannerTWAINDocument ServerDeskTopBinderWeb Document ServerM

Page 54 - Server-Generated Error E-mail

When the Machine Does Not Operate As wanted161FacsimileTransmissionMemory Transmission *3 *3 *3 *7 →Immediate Transmission××××××× *3 × *3 *2 ××××

Page 55 - Using the Printer Function

When a Job is Not Performed171TWAINScanning××××××××× ×××××Document ServerOperations for Docu-ment Server×××Scanning a Document to Store in Doc-ument S

Page 56 - Windows 2000

When the Machine Does Not Operate As wanted181*1Simultaneous operations are only possible after the preceding job documents are allscanned and [New Jo

Page 57 - Windows NT 4.0

192. Troubleshooting WhenUsing the Copy FunctionThis chapter explains likely causes of and possible solutions for copier functionproblems.When a Messa

Page 58 - If USB Connection Fails

Troubleshooting When Using the Copy Function202Cannot punch this paper size. The Punch function can-not be used with paper size selected.The following

Page 59

When a Message Appears212File being stored exceeded max. number of pages per file. Copying will be stopped.The scanned originals have too many pages t

Page 60 - Alert Messages

iManuals for This MachineRefer to the manuals that are relevant to what you want to do with the machine.❖ About This MachineBe sure to read the Safety

Page 61 - B Press [Error Log]

Troubleshooting When Using the Copy Function222Referencep.9 “When You Have Problems Operating the Machine”Please wait.The destination list is be-ing u

Page 62 - When You Cannot Print

When You Cannot Make Clear Copies232When You Cannot Make Clear CopiesThis section explains likely causes of and possible solutions for unclear copies.

Page 63

Troubleshooting When Using the Copy Function242Images appear only par-tially colored.The paper is damp. Use paper that has been stored in the recommen

Page 64

When You Cannot Make Copies As Wanted252When You Cannot Make Copies As WantedThis section explains likely causes of and possible solutions for unclear

Page 65 - Other Printing Problems

Troubleshooting When Using the Copy Function262❖ EditCopies are not stapled. The number of copies ex-ceeds the capacity of the stapler.Check the stapl

Page 66

When You Cannot Make Copies As Wanted272❖ Stamp❖ CombineIn Margin Adjustment mode, parts of the origi-nal image are not copied.You set a wide erased m

Page 67 - ❖ PostScript 3

Troubleshooting When Using the Copy Function282❖ DuplexProblem Cause SolutionCannot print in duplex mode.You have loaded paper on the bypass tray.Remo

Page 68

When You Cannot Make Copies As Wanted292When Memory is FullThis section explains likely causes of and possible solutions for problems relatedto full m

Page 69

Troubleshooting When Using the Copy Function302

Page 70

313. Troubleshooting WhenUsing the Facsimile FunctionThis chapter explains likely causes of and possible solutions for facsimile func-tion problems.Ad

Page 71

ii❖ Other manuals•Information• PostScript3 Supplement•UNIX Supplement• Manuals for DeskTopBinder LiteNote❒ Manuals provided are specific to machine ty

Page 72

Troubleshooting When Using the Facsimile Function323C Check that [General Settings] screen appears.D Press [Adjust Sound Volume].E Press [Lower] or [L

Page 73 - Using the Scanner Function

When a Message Appears333When a Message AppearsThis section explains the machine's main messages. If other messages appear,follow their instructi

Page 74

Troubleshooting When Using the Facsimile Function343Updating the des-tination list... Please wait. Specified desti-nation(s) or sender's name has

Page 75

When a Message Appears353Exceeded time limit for LDAP server search. Check the server status.A network error has oc-curred and connection has failed.T

Page 76 - When a Message is Displayed

Troubleshooting When Using the Facsimile Function363Check whether there are any network problems.{13-10}The alias telephone num-ber you entered is al-

Page 77

When a Message Appears373Check whether there are any network problems.{14-09}E-mail transmission was refused by SMTP authen-tication, POP before SMTP

Page 78

Troubleshooting When Using the Facsimile Function383Check whether there are any network problems.{15-03}No machine e-mail ad-dress is programmed.• Che

Page 79

When a Message Appears393Note❒ If the “Check whether there are any network problems.” message ap-pears, the machine is not correctly connected to the

Page 80

Troubleshooting When Using the Facsimile Function403When You Cannot Send or Receive Fax Messages as WantedThis section explains likely causes of and p

Page 81

When You Cannot Send or Receive Fax Messages as Wanted413❖ Reception❖ PrintingTo cancel a Memory Transmission.- If the original is being sent or if it

Page 82

iiiTABLE OF CONTENTSManuals for This Machine ...iHow to Read This M

Page 83 - Machine

Troubleshooting When Using the Facsimile Function423Misfeeds occur frequently.The paper is damp. Use paper that has been stored in the recommended tem

Page 84

When You Cannot Send or Receive Fax Messages as Wanted433❖ OthersWhen Memory is FullThis section explains likely causes of and possible solutions for

Page 85

Troubleshooting When Using the Facsimile Function443If an Error Report is PrintedAn Error Report is printed if a document cannot be successfully sent

Page 86

Turning Off the Main Power / In the Event of Power Failure453Turning Off the Main Power / In the Event of Power FailureThis section explains the machi

Page 87 - 6. Adding paper, Toner and

Troubleshooting When Using the Facsimile Function463When an Error Occurs Using Internet FaxThis section explains reports that the machine sends if an

Page 88

474. Troubleshooting WhenUsing the Printer FunctionThis chapter explains likely causes of and possible solutions for printer functionproblems.When a M

Page 89

Troubleshooting When Using the Printer Function484Windows 2000This section explains the procedure under Windows 2000.A On the [Start] menu, point to [

Page 90 - ❖ Paper Orientation

When a Message Appears during Installation of the Printer Driver494Windows NT 4.0This section explains the procedure under Windows NT 4.0.A On the [St

Page 91 - Changing the Paper Size

Troubleshooting When Using the Printer Function504If USB Connection FailsThis section explains how to troubleshoot a problem related to USB connection

Page 92 - B Remove papers if loaded

When a Message Appears514When a Message AppearsThis section describes the principal messages that appear on the panel display.If a message not describ

Page 93 - ZHXH760J

ivWhen You Cannot Print...54Other Printing Problems ...

Page 94 - B Press [System Settings]

Troubleshooting When Using the Printer Function524Alert MessagesThis section describes the machine Alert messages. Message Cause SolutionCannot connec

Page 95

When a Message Appears534Checking the Error LogIf files could not be stored due to printing errors, identify the cause of the errorsby checking the er

Page 96

Troubleshooting When Using the Printer Function544When You Cannot PrintUse the following procedures if printing does not start even after performing[P

Page 97 - Adding Toner

When You Cannot Print554If the printing does not start, consult your service representative.Printing does not start. If the machine is operat-ing in a

Page 98 - Inserting Toner

Troubleshooting When Using the Printer Function564❖ When the machine is connected to the computer using the interface cableThe following shows how to

Page 99 - Used Toner

Other Printing Problems574Other Printing ProblemsThis section explains likely causes of and possible solutions for problems thatcan occur when printin

Page 100 - Maintenance

Troubleshooting When Using the Printer Function584Images are printed at slant.The tray's side fences might not be locked.Check the side fences ar

Page 101 - D Press [OK]

Other Printing Problems594There is considerable delay between the print start instruction and actual printing.Processing time de-pends on data vol-ume

Page 102 - B Press [Maintenance]

Troubleshooting When Using the Printer Function604Page layout is not as expected.Print areas differ de-pending on machine used. Information that fits

Page 103 - D Press [Start]

Other Printing Problems614When using Windows 95 / 98 / Me / 2000 / XP, Windows Server 2003, or Windows NT 4.0, combined printing or booklet printing d

Page 104 - GCCLCPIE

v7. Clearing MisfeedsRemoving Jammed Paper ...103Locating Jammed Paper .

Page 105 - A Press [Previous Setting]

Troubleshooting When Using the Printer Function624If the problem cannot be solved, contact your service representative.PDF files do not print out/cann

Page 106 - Adding Staples

When PictBridge Printing Does Not Work634When PictBridge Printing Does Not WorkThis section explains likely causes and possible solutions for problems

Page 107 - Booklet Finisher SR3020

Troubleshooting When Using the Printer Function644

Page 108

655. Troubleshooting WhenUsing the Scanner FunctionThis chapter explains likely causes of and possible solutions for scanner functionproblems.When Sca

Page 109 - Replacing the Stamp Cartridge

Troubleshooting When Using the Scanner Function665When You Cannot Send Scanned FilesThe following sections explain likely causes of and solutions for

Page 110

When You Cannot Send Scanned Files675When Stored Files Cannot be EditedThis section explains likely causes of and possible solutions for the TWAIN dri

Page 111 - 7. Clearing Misfeeds

Troubleshooting When Using the Scanner Function685When a Message is DisplayedThis section explains likely causes of and possible solutions for error m

Page 112 - Locating Jammed Paper

When a Message is Displayed695Exceeded max. number of files which can be sent at the same time. Reduce the number of the selected files.The number of

Page 113 - Removing Jammed Paper

Troubleshooting When Using the Scanner Function705Cannot find the specified path. Please check the settings.The destination comput-er name or folder n

Page 114 - • When D is lit

When a Message is Displayed715Connection with the destination has failed. Check the status and connection. To check the current status, press [Scanned

Page 116 - Clearing Misfeeds

Troubleshooting When Using the Scanner Function725Output buffer is full. Sending the data has been cancelled. Please try again later.Too many jobs are

Page 117

When a Message is Displayed735The entered path is not correct. Please re-enter.The entered path format is incorrect.Confirm the destination computer a

Page 118

Troubleshooting When Using the Scanner Function745Exceeded max. data capacity.Check the scanning reso-lution, then reset original(s).The scanned origi

Page 119 - Removing Jammed Staples

When a Message is Displayed755When a Message is Displayed on the Client ComputerThis section explains likely causes of and possible solutions for the

Page 120

Troubleshooting When Using the Scanner Function765Scanner is not available on the specified device.The TWAIN scanner function cannot be used on this m

Page 121

When a Message is Displayed775Insufficient mem-ory. Reduce the scanning area.Scanner memory is insuf-ficient.• Reset the scan size.• Lower the resolut

Page 122 - Removing Punch Waste

Troubleshooting When Using the Scanner Function785Scanner is in use for other func-tion. Please wait.A function of the machine other than the scanner

Page 123 - Hole Punch Re

796. Adding paper, Toner andStaplesThis chapter explains troubleshooting procedures that are applicable to all themachine's functions.Loading pap

Page 124

Adding paper, Toner and Staples806Loading Paper into the Paper TraysThe following procedure explains loading paper (in paper tray 2 as an example).Imp

Page 125 - 8. Remarks

Loading paper816Loading Paper into the Large Capacity Tray (LCT)The following procedure explains loading paper into the large capacity tray(LCT).Impor

Page 126 - Environments to avoid

1How to Read This ManualSymbolsThis manual uses the following symbols:Indicates important safety notes.Ignoring these notes could result in serious in

Page 127 - Where to Put Your Machine

Adding paper, Toner and Staples826Orientation-Fixed Paper or Two-Sided PaperThe following explains loading paper whose orientation and print side is s

Page 128 - Power Connection

Changing the Paper Size836Changing the Paper SizeThis section explains how to change a paper size.Procedures for changing the paper size differ depend

Page 129 - 4. Left: 10 cm (4”) or more

Adding paper, Toner and Staples846Changing the Paper Size in the Paper TrayThe following procedure explains how to change a paper size in the paper tr

Page 130 - Maintaining Your Machine

Changing the Paper Size856E Slide the end fence until it is aligned with the size of paper to you want toload.F Square the paper and load it print sid

Page 131 - Clean 1 and 2

Adding paper, Toner and Staples866Changing to a Size That is Not Automatically DetectedIf you load a paper size that is not selected automatically, yo

Page 132 - Cleaning the Dustproof Glass

Changing the Paper Size876C Press [Tray Paper Settings] tab.D Select the tray for which you want to change the paper settings.Press either of [Tray Pa

Page 133

Adding paper, Toner and Staples886F Press the {User Tools / Counter} key.The initial display is shown.Note❒ If you want to print on paper that is sele

Page 134 - EN USA B222-7757

Adding Toner896Adding TonerThis section explains adding and storing toner.R WARNING:R CAUTION:R CAUTION:R CAUTION:R CAUTION:R CAUTION:R CAUTION:R CAUT

Page 135 - Copyright © 2006

Adding paper, Toner and Staples906Important❒ Fault may occur if you use toner other than the recommended type.❒ When adding toner, do not turn off the

Page 136

Adding Toner916When Toner RemainsToner can remain inside the toner cartridge in certain environments. If this hap-pens, set the toner cartridge again.

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